Friday, February 25, 2011

The Elusive/Obvious

As one grows older the lies that one is told on a daily basis become painfully ever more evident.

The recent election for mayor in Chicago is a good example of such lies. If anyone believes that the election for mayor was ever a contest, then I feel very sorry for them. From the get-go this thing was a done deal engineered by people with connections, power and influence that is beyond the comprehension of mere mortals. Government in most areas, in general, is a closed club of insiders, power brokers and wealthy individuals and corporations that utilizes lies and deceit to obtain and maintain power without regard to lower classes of individuals who have no power and no hope to ever effect what goes on or to garner the truth.

To its credit the press sometimes raises the right red flags and puts the truth in front of us, but even these occasional revelations seem to make little difference as those in power just scoff and go about their business of securing their power and making money for their cronies. Some like the the newly elected Cook County Assessor, Joe Berrios, even flaunt the fact that they consider themselves bullet proof. One suspects it won't take long for the new mayor of Chicago to channel his predecessor and just go about his business regardless of the public interest, the press and the voices of isolated dissidents. What public resource will he find to X out in the middle of the night. What public asset will he "garage sale" off to some rich foreign entity.

The insidious nature of money and power is eternal. It didn't take long for the progressive President Obama to forget most of his campaign promises and focus instead on a path designed to get himself reelected. I'm still waiting for those troop withdrawals and that innovative plan to invest in new, cleaner energy. About all I've seen out of Obama is some arcane new health system that from my point of view does little except to further enrich the insurance industry and some minor changes in the banking system. Otherwise, this guy seems to be more like W-lite without the party hat than some courageous crusader. Who knew that when Oprah cried on the shoulder of that stranger in Grant Park that is was a harbinger of the tears that we should all be crying at being fooled again by Obama the organizer.

There may be some semblance of hope. I have to admit that it is refreshing to see people taking to the street in political protests again. Unfortunately it takes the proverbial neighbor's dog doing it on my lawn scenario before anyone gets angry enough to fashion a sign and march on the capitol.

For decades teachers have had a nifty little thing going for themselves. They have parlayed minimalist educations into cushy guaranteed jobs with great benefits and plenty of vacation time, financed by the over taxed public. It's all about the children, don't you know; quality education, our most precious resource and all that. The problem is that the children are the ones being shortchanged and funneled into a society where even they can't get a job as a teacher any longer because it is impossible to fire bad teachers.

The truth is that those in government are conflicted by money and power and corporations and unions finance the fraud. When the truth is told, those pointing out the naked emperor, like Michelle Rhee, get their feet held to the fire and are ridden out on a rail. I doubt that the governor of Wisconsin has quite the moral compass of a Michelle Rhee, but he is doing the right thing, if maybe for the wrong reasons.

Now that state and local governments are broke, there is no longer the cover there used to be. Any mid level accountant can identify that borrowing money to overpay a huge public labor force is not wise fiscal policy. The time has come to pick up the can that has proverbially been kicked down the road for so long and throw it in the recycle bin and start over. Start by ridding the public of public sector unions and reinvent the public education system to focus on core education. Close the schools that don't perform, fire the teachers that take up space and hire qualified people to run things. The school system needs to be stream-lined to teach basic skills beginning from the bottom up. Kids who can't perform at a desired level need to be held back, not promoted into oblivion. As laudable as extracurricular activities might be they are a luxury. Sports participation can be privatized into club competitions and financed by those who participate and private corporations. How do you justify putting kids in a gym class when they can't read at their grade level or do elementary math? What good is art class for kids with no affinity for art? Music is wonderful, but quite a large percentage will never commit the time and effort needed to play an instrument. Reading, writing, arithmetic and science need to be taught and learned before any of the other subjects mean a thing. I don't know too many people who graduate in life to a career in athletics or music, but I know a lot who can't read a book or do basic math and have no hope of ever making the kind of money we pay teachers because they will never graduate college.

There isn't an accountant on Earth who can tell us what the cost to society is of not educating our children. In a city like Chicago, we see the collateral damage every day, when another innocent individual is gunned down. Weigh the cost per capita of housing someone in the prison system against the cost to educate a child. A twelve year education is worth investing in; a twenty year prison term is not.

The truth is elusive, but it is also obvious. It is time for all of us to pretend that the neighbor's dog has done it's part and get involved. The job/future you save might just be your own. It is also time for the bullshit to walk. Governor Quinn and the Illinois State Legislature need to pick up the poo and go talk to the neighbor. Fix the financial crisis in Illinois, end the debacle that is public pension funding and reinvent the school system now. The protesting in Madison is a good sign. It is a sign of government making the right choices, the hard choices. The right decisions are never popular ones or easy ones. They are not elusive, but they are obvious, if distasteful. They need to be made now.






Tuesday, January 25, 2011

The Samsung Experience

I am no economist, but I do have a few suggestions when it comes to devising ideas about getting our economy going again. Probably the most notable suggestion is my idea to bring back the face-to-face marketplace. Anyone who goes to swap meets or garage sales knows what I am talking about. You actually have human, eye-to-eye contact with the buyer/seller, negotiate, get to ask questions, have the product demonstrated, etc.

The FTF marketplace used to be the primary way of doing business in this country. If you wanted to buy a house you actually met the owners, got to ask them questions and got to know who you were buying from. You then went to the bank in your town where you probably already knew most of the people working there and dealt with the same people who would be taking your payments and dealing with any issues about your loan. What all this accomplished was creating a personal responsibility on the part of all the parties involved in any transaction. Of course nowadays, if you want to buy a house, you rarely meet the owners and the banker you are dealing with is usually an order taker who sends your paperwork to some office somewhere to get evaluated and approved or denied. Once the loan is made, it is probably bundled and sold off to some investing concern who you've never heard of. If you lose your job and need to talk to your mortgage holder, you are pretty much out of luck.

This brings me to my recent experience with Samsung. I finally broke down and bought a Blu-Ray DVD player. The selling point was the ability of the player to connect to my home wireless network and stream unlimited movies from Netflix. From the get-go the thing had issues. Every time I would go to Netflix the player asked me to enter a customer code. Samsung recommended installing a "firmware" update, which I did. The result; the player now didn't even want to connect to my network, much less Netflix.

I literally wasted hours on-line in the customer support chat room and on the phone with various levels of customer support to no avail. I was prompted to send the unit in for repairs. After three further phone calls they finally emailed me a pre-paid shipping label. Two weeks passed and my DVD player was shipped back. I eagerly went through the entire set-up process only to find that it still didn't work. When I contacted Samsung CS again, they informed me that they had effected a repair on something on the unit that wasn't broken in the first place. Once again, they implored me to ship it back for repair.

By this time I had pretty much confirmed through talking to Netflix and consulting various chat rooms that I was not the only one with this machine who had problems with it. Sadly I concluded that this machine was a lemon. I refused to send the machine in for repairs again and demanded a replacement unit. Several phone conversations with various levels of CS at Samsung, and after threatening to start contacting retail buyers of Samsung products, they agreed to send me a new machine. Oh, but first, since they didn't trust me I had to send my old one in first.

Given the lack of FTF contact large companies have no reason to be nice to the people who buy their products. The people I talked to at Samsung had their convenient tag lines like "I know what you are going through" or "I'm so sorry this happened to you." However, in the end it is beyond the scope of their empathic band width to consider just sending out a replacement machine when they know their product is defective. Keep in mind we are talking about a product that probably costs this company less than $30.00 to manufacture somewhere in Korea, that they sold me for just over $200.00.

For a second let's envision a different scenario. Say Samsung was a small local retailer of electronic products and Mr. Samsung lived in your town. Do you think Mr. Samsung would be giving you any shit about fixing or replacing a defective product? This in essence is what has happened to the American marketplace. Economy, quality, customer service and most importantly accountability have vanished. Now we pay too much for too little and we are treated like lepers when we complain.

I wasn't going to blog about this, but when I read today's ChicagoTribune I found an article about a woman who had the same experience I had with Samsung. The link is below.

I did receive a different machine, I checked the serial number when it arrived. It is the same model and probably reconditioned. It has worked for one day, but I am not optimistic.



http://www.chicagotribune.com/business/problemsolver/ct-biz-0125-problem-anfinsen-20110125,0,4084983.column

Thursday, January 6, 2011

What If?

Some medical journal in England is now blasting away at this guy who claims to have done research that demonstrates that vaccinations might be related to autism. Now, I will be the first to say that maybe this guy is on a little shaky ground with his research methods and all, but whenever I see established interests go after someone with guns ablazin' who asks a provocative question, then my first response is, what if?

Let's assume for a moment that there is a nexus between the panoply of vaccinations that kids are given and autism. Let assume that it can be proven that these vaccinations have created a sub-class of human beings who are going to live for a very long time, needing constant care and medical attention and the manufacturers know it. Seems to me that the pharmaceutical companies manufacturing those vaccines and the MDs injecting them are, as they say, exposed. We are talking about about three to four decades of malpractice claims that can easily bankrupt a minor European nation. Opps sorry, bad example, most of those minor European nations are already bankrupt. This would be the mother of all malpractice initiatives. You think you are inundated by those mesothelioma lawsuit commercials now, you ain't seen nothing like the ambulance chasing for autism plaintiffs that would go on.

I think back to the Corvair, "Unsafe At Any Speed." It took this whack-job Ralph Nader to expose the utter indifference that a major corporation had toward it's consumers. Death and disability to large corporations is just another cost-accounting entry in the vast ledger know as greed.